Hospitality in the Wedding Industry Over the top service is going to great lengths to make people feel seen and special. In a sea of options when a couple walks inside the doors of your venue or into a meeting with you, what sets you apart? We often think about how our venues look, what amenities we provide, the views ect, we often sell things not the experience. Things are important and play a roll in a couples decision to book with you, but I would argue that the bigger factor in their decision making will be if you showed them hospitality? Did you make them feel seen and special?
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